Job Description

Overall Job Objective

Job Title:Deputy Department Director - Utility Services
Salary:$120,000.00 - $135,000.00 Annually
Job Type:Full-time
Location: 22358 S. Ellsworth Road, Queen Creek, AZ 85142, Arizona

Incumbents in this class are found typically in a large department and may have division responsibility as well.  Incumbents are second in command and have line authority.  Incumbents are involved in fiscal and budgetary responsibilities; providing oversight and direction for internal operations; serving as a liaison with outside agencies; are heavily involved in policy making; have resource responsibilities; and, are responsible for conducting and managing special projects. 
Departmental assignments in this classification include:  Development Services, Finance, Public Works, and Utilities.

Application Process

If you are interested in this outstanding career opportunity, please visit the Town of Queen Creek's website at to apply online.  Applicants must attach a cover letter and resume through the online application process.  The starting salary for the Deputy Director will be market competitive, depending on experience and qualifications of the candidate selected and will be in the range of $120,000 to $135,000 annually. The full salary range for this position is up to $157,136 annually. 


FIRST REVIEW OF APPLICATIONS will be on August 15, 2019.  This recruitment will remain open until filled.

Human Resources will review all applications for minimum qualifications according to the above requirements. An independent recruitment consultant will evaluate the applications based on Key Selection Criteria (KSC) for the position and select the most qualified candidates as semifinalists. The semifinalists will be asked to complete a supplemental questionnaire as well as participate in a telephone interview.  Following this screening, the most qualified candidates will be invited to an interview. Human Resources will advise all candidates of the status of the recruitment process via email.

The candidates may be required to produce evidence of licenses, certifications or educational at-attainment. Nothing in this job posting constitutes an expressed or implied contract of employment with the Town of Queen Creek.

For questions or further information on the Town of Queen Deputy Director - Utility Services recruitment process, please contact: Nina Waters, Human Resources Manager
Phone: (480) 358-3201.  Email:

 Examples of Duties:
TYPICAL CLASS ESSENTIAL DUTIES: (These duties are a representative sample; position assignments may vary.)
1. Plan, direct and oversee divisions in a department.  The Deputy Director - Utility Services leads the department in communicating goals, strategic and operational plans, programs, projects and policy positions to all levels of the  of the department.  The Deputy Director directs staff activities, reviews, develops and implements Town's policies and procedures, as necessary, to improve and maintain work competencies and efficiencies.
2. Organize, prioritize, and assign work; monitor status of work in progress and review completed work; confer with assigned staff, assist with complex/problem situations; provide technical expertise; coordinate staff development and training activities; Supervise, direct and evaluate assigned staff, process employee concerns and problems, direct work, counsel, discipline, and complete employee performance appraisals.  Interview and select new employees.
3. Communicate with the Department Director, Town Manager's Office, Town officials, staff, other departments, attorneys, consultants, contractors, the public, outside agencies, and others as needed to coordinate work activities, review status of work, exchange information, resolve problems, or give/receive advice/direction. 
4. Respond to requests for information from the Town Council, Mayor, Town Manager's office, businesses, organizations, and citizens; respond to politically sensitive inquiries and concerns; resolve issues within a reasonable time frame; provide advice and counsel as needed.  Conduct meetings with departments and committees; prepare presentations for Council, management and staff, citizen leadership program and citizens.
5. Manage customer service activities relating to area of assignment.
6. Develop and implement long and short term plans, goals, and objectives for the area of assignment.  Evaluate efficiency and effectiveness of operations, services, procedures, and use of resources.  Recommends and/or implement modifications or improvements as needed.
7. Prepare, review, approve, complete, process, or retain various forms, reports, correspondence, time sheets, personnel action forms, performance evaluations, invoices, budget reports, financial records, contracts, codes, ordinance, policies, procedures, manuals, reference materials, or other documentation.

8. Attend meetings, serve on committees, and make presentations as needed; Prepare Council Action reports as needed.
9. Assist in the preparation and monitoring of the annual departmental budget.
10. Assume the duties and responsibilities of the Director in his/her absence.
11. Position will require supervisory responsibility for division(s) in area of expertise. 
12. Performs other duties of a similar nature or level.

 Typical Qualifications:

Training and Experience (positions in this class typically require):
Bachelor's Degree in public administration, public policy or related field from a four year accredited college or university; and  five years of progressively responsible management experience; or, an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job.  Preference will be given to candidates with an advanced degree in public administration or related field and current or prior service in a public sector organization.
 Supplemental Information:

Knowledge (position requirements at entry):
Knowledge of:
  • Principles, methods and practices used in the maintenance of water and wastewater operations;
  • Budget planning, project management and programming
  • Applicable state, local and federal laws relating to operation of local government;
  • Management techniques and options to successfully motivate and supervise staff;
  • Budgeting and municipal finance;
  • Personnel related laws and policies;
  • Customer service principles and practices.
Skills (position requirements at entry):
Skill in:
  • Leadership, organizational and  problem solving;
  • Computer software including word processing, spreadsheet and database applications;
  • Written and oral communication, interpersonal skills as applied to interaction with coworkers, supervisor, the general public, etc. sufficient to exchange or convey information and to receive work direction.


Application Instructions

A Town of Queen Creek electronic employment application is required for employment consideration. Obtain this by clicking on the link below or go to

Apply Online